Terms and Conditions

Karzoom – Terms and Conditions

Effective Date: 1st May 2021


The definitions and rules of interpretation in this Clause apply in these terms and conditions (“Terms”).

  1. “Additional Driver” means a person authorised to drive a Vehicle that has been hired through the Application or Services, at the request of the Driver, and has been registered on the Application by the Driver.
  2. “Application” shall mean any Karzoom applications for mobile, tablet and other smart devices and any related application program interfaces.
  3. “Content” means any material or information you may post, upload, publish, submit, transmit, or include on the Application or Services.
  4. “Customer” means a person who has a valid Karzoom Account and has made a Vehicle reservation on the Site, Application or Services.
  5. “Driver” shall mean a Karzoom Account holder who hires a Vehicle through the Application or Services or for the purpose of the Terms, an Additional Driver that has been registered by the Driver.
  6. “Driver Requirements” shall mean any requirements applicable to Drivers, as specified in these Terms.
  7. “Karzoom Account” means a registered account with the Site, Application or Services, as specified in Clause 5.
  8. “Insurance” means the policy of insurance arranged by Karzoom, as described in Clause 14.
  9. “Listing Requirements” means the details required to be provided in any vehicle rental listing, as specified by Karzoom from time to time.
  10. “Dealer” shall mean a registered franchised dealer who makes a Vehicle available for rental through the site, Application or Services with the approval of Karzoom.
  11. “Rental Period” shall mean the period during which a Vehicle is rented by a Driver (including any authorised extension to the rental period) and any further period where the Driver fails to return the Vehicle to the Dealer, as described in Clause 6.
  12. “Services” shall mean a Dealer to Driver vehicle rental service platform that is made available through the Site or Application.
  13. “Site” means www.karzoom.co.uk.
  14. “Vehicle” means any vehicle made available for hire through the Site or Application.


  1. Karzoom Limited (trading as “Karzoom”) (“we”, “us”, “Karzoom”) provides a Dealer to Consumer vehicle rental service platform (the “Services“). The Services are accessible through Karzoom’s website for personal computers, mobile, tablet and other smart devices (collectively, the “Application“), and further details can be found at www.karzoom.co.uk (the “Site”).
  2. These are the Terms and Conditions (the “Terms”), on which we supply Services to you (“I”, “you”, “Driver”, “Account Holder”). Please read these Terms carefully before you use the Services. These terms tell you who we are, how we will provide Services to you, what to do if there is a problem and other important information and are part of your Rental Agreement. You are responsible for ensuring that any Additional Drivers you have added to the Rental Agreement or any passengers that you allow in the vehicle observe these Terms.
  3. The Site, Application and Services comprise a platform through which Dealers may create listings for vehicle rental services, which Drivers may benefit from, for the listed fees.
  4. Karzoom is not a party to any agreement entered into between a Dealer and a Driver, nor is Karzoom an agent, underwriter or insurer. Karzoom has no control over the Dealers, Drivers and other users of the Site, Application and Services, and disclaims all liability in this regard to the fullest extent permitted by law.


  1. We are Karzoom Limited (trading as “Karzoom”) a company registered in the United Kingdom. Our company registration number is 12081675 and our registered office is at Upton Lovell, 329 Oldfield Road, Altrincham, WA14 4QT.
  2. You can contact us through the Site. If we have to contact you we will do so by writing to you at the email address or postal address you have provided to us or by telephone. If you need to contact us directly, you may also use our customer support email which is support@karzoom.zohodesk.eu.
  3. The defined terms (“Definitions”) apply to these Terms. When we use the words “writing” or “written” in these Terms, this includes emails.


  1. By using the Site, Application or Services, you agree to comply with and be legally bound by these Terms, whether or not you become a registered user of the Services. These Terms govern your access to and use of the Site, Application and Services, and constitute a binding legal agreement between you and Karzoom.
  2. The terms of our privacy policy from time to time, available at Karzoom.co.uk (“Privacy Policy”) are incorporated into these Terms by reference. Additionally, by using the Site, Application or Services, you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any message or information you send using the Site, Application or Services may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
  3. By using the Site, Application or Services, you are indicating that you have read, and that you understand and agree to be bound by these Terms whether or not you have registered with the Site, Application or Services. If you do not agree to these Terms, you have no right to continue using the Site, Application or Services. If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms and, in such event, “you” and “your” will refer and apply to that company or other legal entity.
  4. The Site, Application and Services can be used to facilitate the booking of vehicle rental services. If you wish to avail of any vehicle rental services you must register to create a Karzoom Account during your first booking or be registered as an Additional Driver by a Driver with a Karzoom Account.
  5. Karzoom is not a Dealer or operator of any vehicles made available for rental in the Services, nor does Karzoom rent, re-rent, sell, resell, provide, rent, manage and/or control Vehicles or transportation or travel services. Unless explicitly specified otherwise, Karzoom’s responsibilities are limited to facilitating the availability of the Site, Application and Services.
  6. We may have to suspend the availability of the Site, Application and Services to:
    1. deal with technical problems or make minor technical changes; or
    2. update the Services to reflect changes in relevant laws and regulatory requirements.


  1. To access certain features of the Services, you must sign up for an account with us (a “Karzoom Account”) by providing us your email address and other information as required from time to time.
  2. Subject to any restrictions on Drivers set out in Clause 8, the Site, Application and Services are intended solely for persons who are twenty-three years of age or older. Any attempt to open a Karzoom Account by anyone under twenty-three years of age is expressly prohibited. By accessing or using the Site, Application or Services you represent and warrant that you are eighteen years of age or older.
  3. To open a Karzoom Account you must provide true and accurate information as is required in any registration form. You further acknowledge that you shall regularly update such information to keep it true and accurate. You shall provide your email address and contact number and you will keep these details up-to-date so that both Karzoom and Dealers can communicate with you. You will be provided with a Karzoom Account password on your first vehicle reservation and we require that you keep this password confidential.
  4. You are also required to provide true and accurate information for any Additional Driver as is required in any registration form.
  5. Karzoom may in its sole discretion use third party services to verify the information you provide to us and to obtain additional related information and corrections where applicable, and you hereby authorize Karzoom to request, receive, use, and store such information.
  6. Karzoom may accept or reject your application to become a Driver in its sole and absolute discretion.
  7. You as the Karzoom Account holder acknowledge that:
    1. You are wholly responsible for all activity conducted on the Karzoom Account, for all Content provided through your Karzoom Account and for all fees incurred through your Karzoom Account;
    2. It is wholly your responsibility to notify us of any unauthorised or suspected unauthorised access to your Karzoom Account through the contact methods made available through the Services. In certain circumstances, we may temporarily disable part or all of a Karzoom Account if you report such unauthorised use or we detect unusual Karzoom Account activity; and
    3. You acknowledge that we reserve the right to remove or suspend part of a Karzoom Account at any time if we deem it to be in breach of these Terms or engaged in inappropriate activity.


  1. Karzoom provides a Dealer to Driver Vehicle rental platform in which Dealers make their Vehicles available to rent via the Services to Drivers.

Summary Information for Drivers:

  1. When a Driver chooses to rent a Vehicle through the Services, the Driver shall be carrying out the following steps:
  1. Search for a rental location (the “Rental Location”) either by entering your preferred town, city or postcode (alternatively Vehicles can be selected first by the ‘Cars’ page on the Site and then a Rental Location);
  2. Select a Rental Location either via the drop-down menu or by selecting a Dealer location on the map;
  3. Select your preferred vehicle brand for rental or select ‘Any Brands’;
  4. Select your preferred vehicle class for rental or select ‘Any Vehicle Class’;
  5. Select the dates required for the Vehicle, including the collection and return time rental (this must be 48 hours in advance of your selected Rental Period) of the Vehicle (the “Rental Period”) and then press ‘Search’;
  6. Select a Vehicle to rent from via your preferred rental location or if you have selected a Vehicle via the ‘Cars’ Page on the Site, select your preferred Rental Location and the Rental Period as described above;
  7. Once you have confirmed the Vehicle to be rented and the Rental Period, proceed to the next step in the booking process;
  8. Enter your personal details as required by the Site to create your Karzoom Account, alternatively log in with your email and password if you have previously created a Karzoom Account;
  9. Select any added options the Dealer may supply such as collection and drop off services or adding any Additional Drivers so that they are authorised to drive the Vehicle. Please note that certain options are at the Dealer’s discretion and may incur additional charges where applicable;
  10. You will confirm your consent to Karzoom carrying out checks including driver licence checks and fraud prevention checks using your personal data as requested and provided by you during the website booking process. Where you wish to include additional drivers in the hire, you confirm you will obtain the prior consent of such additional drivers to allow Karzoom to carry out such checks using their data as provided by you;
  11. If you have selected a customised drop off and collection service (where available), you must provide the required address (“Collection Address”).  This address must be within the stated mileage of the Rental Location selected;
  12. You will then confirm your acceptance of the Terms and the Privacy Policy as well as the booking information you have submitted and then finally make the required payment via the Site using one of the approved Credit Cards.  Your booking is not accepted until such time as the Terms and the Privacy Policy have been accepted, the required payment has been made and each Driver has been validated by Karzoom.  The Security Deposit will be reserved against your Credit Card automatically before the commencement of the Rental Period;
  13. We will ask for your permission to communicate with you on other matters such as Karzoom offers, Karzoom news and other relevant updates – your permission is at your discretion.

The Rental Process:

  1. During the rental process, the following steps are to be followed:
  1. On the day of the commencement of the Rental Period, the Karzoom Account holder/Driver should arrive at the stated Dealer location (or agreed Collection Address) at the agreed time (start of the Rental Period).
  2. The Driver(s) must present the following to the Dealer prior to collecting the Vehicle:
  • A valid UK Driving Licence in the name of the Driver(s)
  • Confirmation email with booking reference for the Vehicle rental
  • The Credit Card used for the payment of the Vehicle rental which must be in the name of the Karzoom Account holder/Driver
  1. Both the Dealer and Driver will conduct a “Walk Around” of the Vehicle to record any existing damage or conditions to the Vehicle on the Karzoom Application (via an “App” used by the Dealer) to the extent this has not already been documented. The Driver and Dealer will confirm that they are both satisfied with the condition of the Vehicle and any listed damages and photographs taken and stored on the Karzoom Application. The Driver who has made the booking will then sign the Rental Agreement in the Application with an electronic signature.  By signing, the Driver and any Additional Drivers you again reconfirming that you agree to accept the Terms and the Privacy Policy. You are also agreeing that you will also be responsible for all costs, fees and charges arising – whether they’re down to you or your Additional Drivers.
  2. The Rental Agreement will then be emailed to the Driver’s email address that is associated with their Karzoom Account.  Karzoom and the Dealer will also be notified by email.
  3. The Driver is required to return the Vehicle in the same condition as when the Driver took receipt of it, and with the agreed level of fuel in the Vehicle (note – the Driver should return the Vehicle with no less fuel than when the Vehicle was collected to avoid any fuel costs being charged in accordance with the Terms).
  4. At the conclusion of the Rental Period, the Driver will return the Vehicle to the agreed location at the specified time. Both parties will conduct another “Walk Around” and inspect the condition of the Vehicle, checking off the condition of the Vehicle, recording the return mileage and the return fuel level. Photographs of the Vehicle will be taken so as to record the condition of the Vehicle on return. In the event the Vehicle has incurred damage, or been returned without sufficient fuel, or the mileage is over the agreed limit for the Rental Period, the Dealer will record this information via the Application and additional fees and charges will be applied against the Driver.
  5. In the event the Driver is dis-satisfied with the outcome of the Rental, they may open a complaint by contacting Karzoom via the Contact Us page at www.karzoom.co.uk.
  6. If the Driver wishes to extend the Rental Period, the Driver must request an extension either via the Site (using their login details) or by contacting the Dealer as soon as possible to confirm whether an extension is possible and the applicable charges. Those charges must be paid with the same Credit Card as the original booking before the extension of the Rental Period is confirmed.  Failure to extend the Rental Period without the prior authorisation of the Dealer and the associated payment of the related charges will, subject to Clause 13, make the Driver subject to late return charges as detailed in these Terms.
  7. If an Additional Driver is added to the reservation at a later stage (via a booking amendment), they may not drive the vehicle until they have been validated and authorised by Karzoom, which takes a maximum of 48 hours to complete.
  8. Where we find that the Driver has become liable for any costs, fees or charges under these Terms or for a failure to comply with these Terms, we reserve the right to charge the Credit Card used by the Driver for those costs, fees or charges along with any associated administration charges.
  9. We may ask the Drivers to provide feedback and a review of the applicable Dealer / Vehicle and provide a score rating on their experience.  By accepting these Terms, you explicitly confirm your agreement for Karzoom to contact you for that feedback.
  10. We will do our best to contact you if we find any personal belongings in the vehicle (“Lost Property”).  Any items containing personal or financial information will be disposed of within 28 days in accordance with our Privacy Policy, as will all other items.


  1. Dealers registered with Karzoom may list “Vehicles To Rent” on the Site (listings).
  2. Karzoom Account holders will be able to rent a Vehicle via the Application and Services. This will be based upon the information provided in each Dealer’s listing. You understand and agree that once a vehicle has been rented through the Site and Application, you may not negotiate with the Dealer an alternative price unless this has been agreed with Karzoom in advance.
  3. Subject to Clause 11, if a Karzoom Account holder makes use of the Services, any agreement entered into with the Dealer is between the Dealer and the Karzoom Account holder and Karzoom is not a party to it.
  4. Karzoom does not endorse any Dealer, listing or any rental services made available through the Application or Services.
  5. Subject to Clause 11, by using the Site, Application or Services, all parties (Karzoom Account holders and Dealers) agree that any legal remedy or liability that you seek to obtain for actions or omissions of another party or other third parties will be limited to a claim against that particular party or other third parties who caused you harm. You agree not to attempt to impose liability on or seek any legal remedy from Karzoom with respect to such actions or omissions.


  1. We will not be responsible, or liable to any third party, for the content or accuracy of any Content posted by you or any other user of the Application or Services.
  2. The views expressed by other users of the Application or Services do not represent our views or values.
  3. You Agree that you will not, nor advocate, encourage, request or assist any third party to:
  1. violate any law, including any local, or national law or other law or regulation, or any order of a court, including, without limitation, airport regulations and tax regulations, licensing or registration requirements, or third-party rights;
  2. post false, inaccurate, misleading, defamatory, or libellous content;
  3. infringe, reproduce, perform, display, distribute, reverse engineer, or prepare derivative works from content that belongs to or is licensed to Karzoom, or that comes from the Services and belongs to another Karzoom user or to a third-party, including works covered by any copyrights, trademark, patent, or other intellectual property, privacy, publicity, moral, or contractual rights, except with prior express written permission of Karzoom;
  4. dilute, tarnish, or otherwise harm the Karzoom brand in any way, including:
  5. make unauthorised use of Karzoom and/or user Content;
  6. registering and/or using Karzoom or derivative terms in domain names, trade names, trademarks, or otherwise;
  7. registering and/or using domain names, trade names, trademarks, social media account names, or other means of identification that closely imitate or are confusingly similar to Karzoom domains, trademarks, taglines, promotional campaigns, or Karzoom and/or user content;
  8. provide or submit any false information, including but not limited to a false name, date of birth, driver’s license, payment method, credit card, insurance, or other personal information;
  9. a claim, or respond to a claim (for example about damage to a vehicle), with false or misleading information;
  10. book or drive any vehicle without a valid driver’s license;
  11. register for a Karzoom Account on behalf of an individual other than yourself;
  12. impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity.


  1. Karzoom Account holders may from time to time be offered Karzoom credits or discounts for services purchased from Karzoom or for successful referrals to Karzoom. Karzoom discounts may also be offered to new customers of Karzoom.
  2. Karzoom credits and discounts may be deducted from the vehicle rental costs up to the value of the points or discounts applied to your account.
  3. Karzoom credits and discounts are not redeemable against any optional services offered along with the Vehicle being rented.
  4. Karzoom credits and discounts must be used within a 6-month period whereupon they will expire from your account.
  5. Karzoom reserves the rights to modify or cancel this promotion at any time and without notice.
  6. Karzoom points and discounts cannot be combined with any other promotional offers, and only Karzoom Account holders in good standing (not suspended or closed) are eligible to receive this promotion.
  7. Karzoom reserves the right to any remedy, including denial of credits or discounts or cancellation of your account or reservations, if fraud, tampering, violations of the Karzoom Terms, or technical errors are suspected.


  1. In order to avail of any Vehicle rental services made available through the Application and Services, the Driver represents to Karzoom and any Dealer that the Driver shall at all times comply with the Driver Requirements.
  2. Karzoom reserves the right to reject any attempt by any person to register as a Driver (or Additional Driver). Any Driver who fails, or subsequently ceases, to comply with the Driver Requirements undertakes to notify Karzoom, and any Dealer who has accepted a future Vehicle rental(s) from them, that they are no longer available to fulfil such rental(s). Any Vehicle rental(s) made in respect of any person who has not been successfully registered as a Driver, or has been de-registered as a Driver, or no longer meets the Driver requirements shall be deemed to have been cancelled by the Driver.
  3. Drivers aged 30 or younger may be restricted in the Vehicles they rent based on insurance category and high-performance vehicles. Details of any such restrictions shall be provided through the Site, Application or the Services.
  4. Drivers under the age of 23 are not permitted to rent vehicles through the Site, Application or the Services under any circumstances.
  5. The Vehicle must not be driven by anyone other than the Driver or any Additional Driver and then only under the condition that the Driver’s or Additional Driver’s ability to drive is not in any way impaired by mental or physical incapacity or restricted by the law.
  6. The Driver is not permitted to take the Vehicle outside of the United Kingdom.
  7. The Driver shall be responsible for:
    1. taking care of the Vehicle and keeping it in good repair and condition;
    2. using the Vehicle in a responsible manner and in particular, only for the purposes for which it is intended;
    3. carrying out any checks (including engine oil level, tyre pressure, etc.) that a reasonably prudent driver would carry out when using a Vehicle;
    4. not making any modifications or repairs to the Vehicle during the Rental Period;
    5. paying any fines, parking tickets, tolls for which the Driver may be liable for or incur (failure to settle any outstanding fines/tolls or associated costs will be charged back to the Driver’s credit or debit card at time of booking);
    6. using the correct fuel type in the Vehicle;
    7. securing the Vehicle safely when not in use, including using any alarm or immobilisation system provided in the Vehicle;
    8. returning the Vehicle (and all provided keys) to the agreed place on the date and time as indicated on the Application or Services;
    9. returning the Vehicle with a similar amount of fuel that was in the Vehicle when collected by the Driver.
    10. ensuring that no person travelling in the car including the Driver themselves, smokes in the vehicle (including electronic cigarettes). If smoking does occur, the Driver will be liable for additional valeting charges from the rental location and a Karzoom Administration Charge.
  1. The Driver will be liable for any offence committed during the Vehicle Rental Period which relates in any way to the Driver’s use of the Vehicle during the Rental Period. Upon the request of any police force or any official body, Karzoom retains the right to transfer your personal data as required.


  1. You warrant and represent that under no circumstances will you use the Site, Application or Services for any of the following:
    1. You will only register for one Karzoom Account and you will not register for a Karzoom Account on behalf of an individual other than yourself;
    2. You will not impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity;
    3. You will not use the Site, Application, Services to source direct Vehicle rental services and then complete a Vehicle rental service with a Dealer independent of the Site, Application or Services, in order to circumvent the obligation to pay any fees related to Karzoom’s provision of the Services or for any other reasons;
    4. You will not use the Site, Application or Services to do anything unlawful, misleading, malicious, or discriminatory or do anything that could disable, overburden, or impair the proper working or appearance of the Site, Application or Services;
    5. You will not distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes; or
    6. You will not distribute viruses or any other technologies such as cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, backdoors, packet or IP spoofing. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.
  1. You will not facilitate or encourage any violations of these Terms or our other policies.
  2. The Site, Application or Services are provided on a “as is” or “as available” basis. We make no representations or warranties of any kind, whether express or implied, as to the operations of the Site or the Application, the information, content, materials, or Services offered on the Application or Site.
  3. You acknowledge that all users of the Site, Application or Services do so at their own risk and accept that they may be exposed to content that they may deem inappropriate or contrary to these Terms.
  4. You have a legal right to access the information we hold about you, to ask for any personal data to be corrected, modified, blocked or removed. You have a right to ask for an explanation of the data processing and further rights set out in the applicable data privacy laws to the extent this is necessary to ensure the fair processing of your data.  You also have the legal right to object to the processing of such information for compelling and legitimate reason.  To access this information, please contact us at support@karzoom.zohodesk.eu   We may ask you to pay a subject access request fee if the law allows us to do so.
  5. At any stage you may opt out of receiving Karzoom related electronic notifications in relation to the Services by requesting for your Karzoom Account to be closed.
  6. At any stage you may opt out of receiving electronic Karzoom news and marketing notifications by notifying Karzoom by contacting us by email at support@karzoom.zohodesk.eu.
  7. All Drivers and any other user of the Site, Application or Services agree to release and hold Karzoom and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with:
    1. your misuse of the Site, Application or Services or breach of these Terms;
    2. the use, condition or rental of any Vehicle by you, including but not limited to any injuries, losses, or damages (compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such rental.


  1. The total cost of Vehicle rental payable by the Driver is made up as follows:
    1. The cost for the selected Vehicle for the Rental Period (the “Rental Fee”).
    2. Any fees related to optional services selected by the customer as detailed on the Application or Site (“Optional Services”) e.g. Additional Drivers.
    3. VAT where applicable.
  1. Payment will be taken at the time the Vehicle rental is confirmed through the Karzoom Site, unless the Rental Period is for more than 30 days, in which case the payment will be collected over two payments.
  2. Where an Account Holder enters their credit card details on the System, Karzoom will secure (and the Account Holder agrees to) an authorisation hold on that credit card (“Security Deposit”) of £500, to cover any additional charges (“Additional Charges”) that may be incurred, including but not limited to Vehicle damage, fuel charges, excess cleaning charges, unpaid toll charges, fines, late return fees and excess mileage charges (£0.20 per mile plus VAT) in accordance with these Terms. If any charges or fees arise after the release of the Security Deposit, the Account Holder authorises Karzoom to charge the same credit card via Karzoom’s payment gateway partner for any such costs arising in accordance with these Terms and Conditions.
  3. Where Additional Charges are incurred by the Driver, Karzoom reserves the right to (and the Account Holder accepts) charge an administration charge (“Administration Charge”), in addition to those Additional Charges that have been incurred, against the Driver’s credit card following the Rental Period as follows (plus VAT):
    1. Alloy Wheel Damage (not part of insurance claim) – £10 charge
    2. Valeting Charge (including smoking) – £10 charge
    3. Roadside Assistance (non-mechanical failure) – £10 charge
    4. Tolls, Parking & Other Charges – £10 per fine/charge
  1. Where an Account Holder is required to pay an insurance excess, this will be payable to and be the responsibility of the Dealer. If the Account Holder does not pay that insurance excess, Karzoom will attempt to collect that amount on the Dealer’s behalf using the Credit Card details held with Karzoom’s payment gateway partner if so requested by the Dealer.


  1. If a Karzoom Account holder creates or accepts a rental on the Services, they commit to honouring it. The fees that will be charged if a booking is cancelled (the “Cancellation Fees”) are designed to minimise the disruption caused to either party and are automatically applied.
  2. If a Driver cancels a rental:
    1. more than 48 hours before commencement of the Rental Period, a Cancellation Fee of £10 will be made to cover the costs incurred of administering the initial booking, collecting the initial payment and administering a refund; or
    2. less than 48 hours before commencement of the Rental Period, Karzoom reserves the right to charge the Driver a Cancellation fee up to the total of the Rental Fee plus the fees for any Optional Services (plus VAT) for the entire Rental Period.
  1. Notwithstanding any other Clause in these Terms, Karzoom reserves the right to cancel a rental of a Vehicle. Where any such a cancellation occurs, Karzoom will refund the Account Holder all fees charged for the reservation in full but will not be responsible for any other costs or losses (direct or indirect) incurred as a result of that cancellation.
  2. If a Driver is more than 30 minutes late in returning a Vehicle to the Dealer, the Driver will be subject to additional charges for the late return of the Vehicle on a day rate basis. In these circumstances, the Dealer and the Driver may refer any dispute to Karzoom to investigate the circumstances of the rental and any additional fees to be charged against the Driver’s Credit Card.
  3. If a Driver is more than 120 minutes late to collect the Vehicle at the commencement of the Rental Period or does not collect the vehicle during the Rental Location’s opening hours on the first day of the Rental Period, the Driver may not be entitled to collect the Vehicle until the following working day.  The Driver will not be credited for any lost rental days arising from their late arrival.
  4. If a Driver has not brought their UK Driving Licence, their email booking confirmation and the Credit Card used to make the reservation, the Dealer is not able to proceed with the rental of the Vehicle, and the Driver is not entitled to a refund of any fees paid.
  5. If the Dealer is more than 90 minutes late in making the Vehicle available at the commencement of the Rental Period, the Driver is permitted to cancel the booking, receive a full refund, and the Dealer will be charged on the same basis as a cancellation (less than 48 hours), as detailed above.
  6. If, at the commencement of the Rental Period, the Vehicle does not comply with any of the Vehicle Requirements, the Driver may cancel the booking and the Dealer may be charged a cancellation fee, provided that proof of the Vehicle’s non-compliance with the Vehicle Requirements is provided to Karzoom by the Driver. In such circumstances, the Driver is entitled to a refund of the fees paid for the and the Dealer will be charged on the same basis as a cancelation (less than 48 hours), as detailed above. This Clause does not apply if in the opinion of Karzoom, the Dealer has provided an alternative Vehicle to the Driver for the period of the Rental Period.
  7. The actual vehicle that will be made available to the Driver will be allocated on the day of vehicle collection. If for whatever reason the vehicle brand/class/model that was reserved by the Driver is not available for whatever reason, the Dealer will make available a vehicle of a similar class or above at no extra cost to you.


  1. Where a Vehicle is rented through the Application or Services, Karzoom will arrange for the vehicle and Driver(s) to be added to the policy of insurance arranged by Karzoom for the benefit of the Dealer whose vehicle is the subject of the hire.
  2. You confirm that You and any Additional Drivers meet the Terms of the Insurance as follows:
    1. You and any Additional Driver are either aged 25 to 75 inclusive (at the time of commencing the vehicle rental), and you have held a full, valid UK Driving Licence for at least 12 months which permits you to drive in the UK, or you are aged 23 to 24 inclusive (at the time of commencing the vehicle rental), and you have held a full, valid UK Driving licence for at least 2 years which permits you to drive in the UK.
    2. You and any Additional Driver have not accumulated more than 9 penalty points or been disqualified from driving in the last 3 years.
    3. You and any Additional Driver have none of the following conviction codes on your driving licence: UT, DD, DR, BA.
    4. You and any Additional Driver have had no more than 2 fault accidents in the last 3 years.
    5. You and any Additional Driver understand the following are excluded under this policy: Professional sportspersons, Members of the entertainment profession, Models, Itinerant Workers, Unemployed.
    6. You and any Additional Driver confirm that, if you have any health condition or disability that could affect your ability to drive safely, you have notified the DVLA, and the DVLA has authorised you to drive.
    7. You and any Additional Driver have given consent for Karzoom to carry out a driving licence check and you understand that should you incur any pending or new endorsements or restrictions during or prior to the period of rental, failure to inform Karzoom immediately may invalidate the insurance.
    8. You accept that these terms also apply to any authorised Additional Driver.
  1. Our assumptions about You and any Additional Driver in arranging insurance in accordance with these Terms include:
    1. You and any Additional Driver have advised the DVLA or DVA of any notifiable illness or disability and they have agreed to the issue of a licence.
    2. Neither You nor any Additional Driver has any unspent criminal convictions for fraud, or any other offence (excluding motoring offences) for which they were given a prison sentence (including where this was suspended). If a conviction is ‘spent’, you don’t need to tell us about it. If you’re not sure if a previous conviction is spent, independent assistance is available for convictions in England and Wales at www.disclosurecalculator.co.uk or by calling Unlock’s helpline on 01634 247350 (calls may be recorded and charges may apply). For convictions in Scotland: www.mygov.scot. For convictions in Northern Ireland: www.nidirect.gov.uk.
    3. Neither You nor any Additional Driver has been previously refused insurance or had a policy cancelled.


  1. Each Driver and Additional Driver accepts that each Dealer rents this Vehicle (via the Karzoom Application or Site) subject to the following conditions:
  1. The vehicle is insured on a comprehensive basis from the time it is collected by you or delivered to you, whilst it is in your custody and control and until such time it is returned by you to the Dealership or Dealership representative.
  2. You agree to pay an insurance excess of £500 to the Dealership in the event of any accidental damage. This payment will be collected and processed by the Dealer.  If you do not pay the Dealer, Karzoom may seek to recover that payment via the credit card details held with our payment gateway partner plus any applicable Administration Fee. Any amounts paid will be refunded if recovered from a third party. You acknowledge the policy does not cover your personal effects or your own personal injury, which remain at your own risk.
  3. You accept full responsibility for any uninsured loss or damage however such loss or damage is caused. In the event of an accident you will report the incident immediately to the Dealership and will complete an accident report form at the Dealership. Any necessary repair work will be carried out by the Dealership and will paid by you upon receipt of invoice (e.g. alloy wheel damage).
  4. You accept that any motoring or traffic offences, toll or parking charges, penalties and fines arising in relation to the vehicle for the duration of the rental are my sole responsibility under the Road Traffic Regulation Act 1984, the Road Traffic Offenders Act 1988, and/or any subsequent relevant legislation. You will indemnify the Dealership forthwith for any penalties, fines, legal fees, cost, interest or other charges paid by them in relation to any such motoring or traffic offences or toll or parking charges. You irrevocably agree to any such charges including any applicable Administration Fee being charged to You and for Your details to be passed to the relevant third party.
  5. Your rental includes 250 free miles per day for Rental Periods of less than 7 days. For Rental Periods of 7 days or more – other mileage limits will apply; these will be detailed at the time of your booking. You will not drive the vehicle more than your mileage allowance unless by prior agreement. If you do, you will accept a charge of £0.20+VAT per mile in excess of the agreed mileage allowance.
  6. You will replace all fuel used during the rental period, or be invoiced for it at a cost of £1.70+VAT per litre based on the fuel gauge reading on return.
  7. You agree the vehicle is only insured to be driven by named person(s) and will only be used for social, domestic and pleasure purposes and/or for my own business purposes excluding use for hire and reward, taxi or courier business purposes. You will indemnify the Dealership in full against any and all claims, costs and expenses arising out of the driving of the vehicle by any other persons and accept full responsibility for any uninsured costs arising whilst these named persons are driving or have custody of the vehicle.
  8. You will not enter into any other agreement with any third party to further hire or loan the vehicle.
  9. You understand the vehicle’s controls, agree not to disengage any of the passive safety features and to leave it secured at all times with the keys removed. You understand failure to do so will invalidate the insurance policy and in the event of a loss you shall become liable for the full value of the vehicle.
  10. You agree not to use the vehicle for track or off-road purposes, and not to take the vehicle outside the UK
  11. You will return the vehicle at the end of the agreed rental period, or whenever requested, and agree to pay the applicable day rate per day if the vehicle is not returned within 30 minutes of the agreed time plus any additional administration charges that may be applicable for late return.
  12. You will not smoke (or allow others to smoke) in the vehicle or allow animals in the vehicle and you will return the vehicle in a clean and serviceable condition.
  13. You will pay any charges for loss/damage as a result of not using the correct fuel.
  14. You agree that if you are in breach of any policy conditions then the Dealership has a right of recovery against you.


  1. If a Driver is involved in any accident during the Rental Period, the Driver must:
    1. Not admit responsibility to any third party. If you admit responsibility, it may be harder for the Dealer to recover costs and for us to reimburse you your excess;
    2. Exchange contact details with every individual involved in the accident, including witnesses and passengers;
    3. Take any photographs of the accident to the extent possible;
    4. Notify the Dealer by phone (and email outside of office hours) as detailed on the Rental Agreement;
    5. If the vehicle is not safe to driver, make it as secure as possible and call the Dealer to arrange recovery and to the extent needed, arrange a replacement vehicle as soon as practically possible;
    6. Report the accident to the police and get a police report for crime reference number; and
    7. In the event you have an accident, you must notify Karzoom by email at support@karzoom.zohodesk.eu at the earliest convenience.
  1. After the accident, the Driver must complete a Claim Form which will be supplied by the Dealer and return this to the Dealer within 48 hours of the accident.
  2. In the event of a mechanical failure, the roadside assistance for the rental vehicle is provided free of charge, the contact details of which are detailed on your Rental Agreement (by vehicle manufacturer). Under no circumstance should you attempt to repair the vehicle yourself or have a third party that has not been approved by the Dealer or Karzoom repair the vehicle.
  3. If you need roadside assistance for any other reason, we will arrange this for you but you will have to pay for all associated costs including, but not limited to:
    1. Vehicle recovery and any associated call out costs;
    2. Vehicle repair costs;
    3. Loss of use;
    4. Any related Administration Charges;
    5. Any costs of taking you and your passengers to another location; and
    6. Fuel (or electrical charge for EV Vehicles).
  1. By signing the Rental Agreement, you expressly give Karzoom authorisation to take payment for the above costs and to charge your credit card accordingly along with any applicable Administration Charge.
  2. In the event you need roadside assistance, you must use the contact information as detailed on your Rental Agreement and notify Karzoom by email at support@karzoom.zohodesk.eu at the earliest convenience.


  1. Karzoom reserves the right to modify these Terms from time to time at its sole discretion. If we modify these Terms, we will post the modification on the Site. The amended terms and conditions will enter into force at midnight on the day of being posted on the Site and your continued access or use of the Site, Application or Services will constitute acceptance of the modified Terms. Any amendments that affect the terms and conditions applicable to any Services shall only apply to Services entered into after the amended terms and conditions come into effect.
  2. Any Account Holder, Driver who does not accept any amended terms and conditions should cease to use the Site after the date on which the amended terms and conditions come into force, save to the extent necessary to complete any Rental Agreement entered into prior to that date.
  3. If you do not close your Karzoom Account you will be deemed to have accepted the changes.


  1. We do not guarantee that our Site, Application or Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Site, Application or Services. You should use your own virus protection software.
  2. We may transfer our rights and obligations under these Terms to another organisation.
  3. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
  4. These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in respect of any claim or dispute which may arise in connection with these terms and conditions or any Services or in connection with and/or arising from any use of the Application or Site.
  5. If a court finds part of these Terms illegal, the rest will continue in force. Each of the Clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining Clauses will remain in full force and effect.
  6. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.