Please note that this is only a guide to help you use the Karzoom Services and should be read in conjunction with the full Terms and Conditions available at www.karzoom.co.uk.
Yes, when you first rent a Vehicle we will take your details and issue you will a login and password by email so that you can access your account to view or make booking amendments. Your details and Login will also enable you to speed up any future reservations that you may make.
The minimum age to hire a Vehicle with Karzoom is 23 years of age, however for anyone aged 23 or 24 inclusive you must have held a full UK Driving Licence for at least 2 years. This may be higher depending on the Vehicle selected.
A Vehicle cannot be booked with less than 48 hours notice on the Karzoom website. This is subject to the passing of certain Customer validation checks using your Driving Licence and Passport information. It should be noted that a Vehicle can only be collected and returned within the opening hours of your selected Rental Location.
Yes you can if the Rental Location has available Vehicles, however this may not be the case and therefore we always recommend booking a Vehicle via the Karzoom website to ensure a Vehicle can be made available to you. Each Rental Location has access to the Karzoom reservation system and they can make a reservation with you directly. Assuming the validation checks can be completed successfully and there is a Vehicle ready for you, then you are good to go. Remember you will need your UK Driving licence, Passport and a Credit Card in your name to make your first booking. You will need your UK Driving Licence and a Credit Card in your name for all subsequent reservations made at a Rental Location.
The Vehicle that is allocated to your booking will be the specific brand and model that you have chosen wherever possible. However, we cannot guarantee a specific model trim or Vehicle colour. If for whatever reason your Vehicle model choice is not available when you collect your Vehicle, the Rental Location will offer a suitable alternative.
Hopefully yes! Login in to your Karzoom account where you can change the Rental Period, the Vehicle, add Additional Drivers and add a Vehicle Drop-off or Collection Service. If any of these options require a change in the price, then you will be charged accordingly at the end of the booking amendment procedure. If you are due a refund this will be issued by the Karzoom Team subject to our Terms and Conditions. If any of these options are unavailable due to Vehicle availability, then you can ring the Rental Location and they may be able to help you further. If you need any more help then please contact us directly via the Karzoom website and we will do what we can to help.
For our Cancellation Policy, please see our Terms & Conditions found on the Karzoom website.
We accept Visa, Mastercard and American Express via our payments partner, Stripe.
We cannot accept Cash or Paypal when making a booking.
We cannot accept Debit Cards or any pre-paid cards.
On the day of rental a £500 deposit will be held against your Credit Card that was used when making the payment for the Vehicle booking. We may still charge your Credit Card after your Rental Period is over if you have incurred other charges or fees that we need to recover from you (e.g. parking or speeding fines).
Full payment against your Credit Card is taken when you make a reservation on the Karzoom website unless the booking is for more than 30 days, in which case we will take payment for 30 days on booking with the remainder being charged to the same Credit Card one day in advance of the Rental Period commencing.
Please bring the following documents with you: 1. UK Driving Licence 2. Booking confirmation email – printed or on a phone 3. Credit Card that you made the booking with
If you are late returning the Vehicle (by more than 30 minutes) unfortunately you will be charged for another day’s rental on a day rate basis including any additional charges that are applicable.
You are limited to a maximum of 250 miles per day for Rental Periods of less than 7 days. For Rental Periods of 7 days or more – other mileage limits will apply; these will be detailed at the time of your booking. Please see our Excess Mileage Policy in our Terms and Conditions.
The Driver is not permitted to use the Vehicle outside the UK.
Some Rental Locations offer a Vehicle Drop Off and Collection Service, at an additional charge. This means that an agent from your chosen Rental Location will bring the Vehicle to you (within 5 miles from the Rental Location) and complete the ‘Check-Out’ of the Vehicle at your preferred location. If the Collection Service is also selected, an agent from your chosen Rental Location will meet you at the same preferred location at the end of your rental and will complete the ‘Check In’ procedure with you. If your selected Rental Location does offer this service, it will be shown as an option when completing the reservation process. If there are any additional charges or fees arising at the time, these will be documented at the time of the ‘Check-In’ procedure.
No, but it is something we might do in the future, so watch this space.
Sorry, we cannot offer any refund on Vehicles returned before the end of the Rental Period.
Please let the Rental Location know if you’re running late, however they cannot amend your rental time, and the Vehicle will still need to be returned at the pre-arranged time. Please try to be on time, but if you are more than 120 minutes late, or after the Rental Location’s opening times, it may be that you will not be able to collect the Vehicle until the following working day.
Please do your best to clean up any litter and mess in the car. If the car is returned in a state that is deemed excessively dirty, then you will be charged an excess valeting fee by the Rental Location, plus an administration fee.
All Vehicles must be returned within the Rental Location’s office hours, this includes the Vehicle Drop Off and Collection Service, if they’ve been selected as an option when making the reservation.
We do not currently provide these at any of our Rental Locations.
You are requested to return the Vehicle with the same amount of fuel as when you started. If this is inconvenient, you will be charged for the fuel used at the rate stated in our Terms and Conditions.
Smoking in the Vehicles by any of the drivers or passengers is strictly prohibited and will lead to an excess valeting charge and an administration fee.
All Karzoom rental Vehicles are covered by a Comprehensive Insurance policy. Further details of this cover are provided in the Terms and Conditions.
The insurance policy has a damage excess of £500 including tax, this cannot be altered or reduced.
If you are unfortunate enough to have an accident whilst driving your rental Vehicle, then please call the Rental Location immediately to report the accident. They will talk you through the next steps, including completing an Insurance Claim Form. You will be required to pay to the Rental Location the £500 insurance excess if you have had an accident or damaged the vehicle. If you do not make this payment Karzoom has reserved the right to charge this to the Credit Card you used to pay for your Vehicle reservation.
We offer a basic level of Roadside recovery, and the contact details will be on your Rental Agreement in event of a breakdown. Please refer to our Terms and Conditions as additional charges may apply in certain circumstances.
If you are unfortunate enough to have an issue with your Rental Vehicle during the Rental Period, then please call the correct mechanical breakdown helpline number for the vehicle manufacturer of your Rental Vehicle. These numbers are detailed on your Rental Agreement. Please also inform your Rental Location as soon as practically possible.
If at any time you’re unsure what to do or simply need help you can contact us, we’re happy to answer your questions.
The team at Karzoom are committed to making car hire simple and easy. Care Hire Where You need It!
Karzoom Limited is an Appointed Representative of PIB Risk Services Limited which is authorised and regulated by the Financial Conduct Authority. PIB Risk Services Limited’s Firm Reference Number 308333. PIB Risk Services Limited is registered in England and Wales, Company Registration Number 2682789, Registered Office: Rossington’s Business Park, West Carr Road, Retford, Nottinghamshire, DN22 7SW. PIB Risk Services Limited is part of the PIB Group.